1. Credentials of Quality and Patient Safety & 3 Golden Rules
2. How to Develop Policy & Procedures from scratch
3. Plan Do Check Act (PDCA) & Root Cause Analysis (RCA)
4. failure Mode and Effect Analysis (FMEA)
5. "The Doctor" Movie
6. Accreditation in Healthcare & Accreditation Ethics
7. Key performance Indicators (KPIs)
8. Assignments Discussion: PDCA, FMEA, KPIs, RCA & "The Doctor" Movie
9. Assignments Discussion: FOCUS-PDCA, Plans & Medical Audit
10. Research & Communication in Healthcare Quality
11. Additional Resources
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